Frequently Asked Questions

Dear customers,
if there is a question to which you do not have an answer, and you can not formulate, try on this page. Here are questions and answers that are most represented at this kind of purchase. If your question is not among them, you can feel free to contact .

2. POSTAGE IS INCLUDED IN THE PRICE?

No postage is not included in the product price, which means that the cost of delivery and transport paid by the buyer.
Postage for orders totaling 5,000 pounds (including VAT) and is more free, and for amounts less value price of the consignment depends on the services PostExpress courier service.

6. Do I have to register on the site that I could order a product?

No, customers do not need to have an account on our system, but in each order must enter the information on address and mode of delivery.

6. Can I order a product online that, while it somewhere assume personal?

This option is possible. When ordering, use one of the addresses of our actions and in a note to indicate that you want to pick up goods at the store.

8. By mistake I ordered the product. Can I cancel an order?

In this case, it is necessary for us within 45 minutes of phone call or send us an e-mail which will indicate that the error in question and tell us to cancel the order. Then everyone will be canceled. Failure to do so within the specified time, it is possible to refund the goods, but in that case we charge a commission equal to 2% of the value of that article (minimum 300 din. + VAT per item). The deadline for initiating recovery procedures is 24 hours from receipt of goods.

9. WHAT HAPPENS IF GOODS they receive being damaged? IS can be replaced and how?

Yes, there is a possibility to replace damaged goods, and the manner and conditions under which this can be done are described in detail here . In such cases it is best to directly contact us immediately by phone.

10. IS IT POSSIBLE DELIVERY VAN SERBIAN?

For now, there is a possibility of delivery of the goods outside the territory of Serbia. If alive, and this option, you will be notified on our website.

12. How do I know that I must CONDUCTED ORDERING?

After you click "Buy" on the screen will appear message "You have successfully carried out the order." And the e-mail you entered and that you use to purchase you will receive confirmation of your order with the details of your data, delivery address and the financial amount of the order.

12. I ordered MARGINS WHEN WILL WE GET THERE?

If you execute the order in the afternoon of a very possible that you goods will arrive tomorrow. However, if some of the items that you order now we do not have in stock, in which case the ordered goods should you arrive in rou a maximum of 14 days. For information about the status of your shipment and availability of goods in stock
contact us.